Position Description and Key Selection Criteria

POSITION DESCRIPTION


Position Title: MANAGER

Location: WOMEN'S HEALTH CENTRE, GLADSTONE

Purpose of Position: To manage the day to day operation of the Centre which promotes the well being and empowerment of women.

To work in close collaboration with the Management Committee in order to achieve organisational goals.

To assess and respond to the needs of women.

To establish networks and liaise with existing services.



Accountable to: The Management Committee.

Salary and Conditions: Fulltime/maximum 75 hours per fortnight
In accordance with SACS Award
Level 6 (CSW 6 )


DUTIES AND RESPONSIBILITIES

1. Management - Centre
• Comply with accountability requirements of State-wide Non-Government Health Services as per the Service Agreements.
• To manage the day-to-day operation of the Centre, including responsibility for coordination and development of staff work areas, so as to achieve the objectives and long-term goals of the organisation.
• Maintain and promote a service which reflects the needs of the Gladstone region.
• Encourage an environment supportive of, and conducive to teamwork, and be responsive to client’s needs.
• Liase with and support Management Committee.
• Responsible for budget preparation in consultation with the Treasurer, and for ensuring that all conditions for financial management and accountability are met.
• Responsible for coordinating, planning and the evaluation of Centre programs and service provision. This includes the incorporation of analytical skills for the continuance of the Centre’s development.
• Provide assistance to management committee in the development of the Strategic Plan.
• Responsible for the implementation and ongoing reporting in reference to the said Strategic Plan.
• Ensure that an effective resource library and a comprehensive lending library, which meet the needs of the community, continues to be developed and maintained.
• Ensure that up to date Centre records, statistical data and information systems are maintained and backed up.
• Responsible for the development, implementation and support of Centre policies, procedures and work practices.
• Investigate opportunities, make recommendations and prepare application for funding, in consultation and collaboration with Staff and Management Committee.
• Represent the organisation as required to funding bodies, media, public forums and on relevant committees.
• Responsible for negotiating employment of relief and casual staff and program facilitators.

2. Management – Staffing Responsibilities and Decision Making
• Participate in staff recruitment, selection, review, appraisal, grievance and dismissal in consultation with Management Committee.
• Responsible for the supervision, support and development of staff.
• Responsible for the supervision of students on field placement.
• Responsible for the development and implementation of the Volunteer Staff Training Program and management of Volunteer Staff.
• Responsible for coordinating weekly staff meetings.
• Represent staff to the Management Committee.

3. Response to Clients and on Behalf of Clients
• Respond to telephone calls, welcome women to the centre and assess and respond to their needs.
• Support and advocate on behalf of women.
• Provide information on a wide range of issues to service users.

4. Community Development
Address women’s health issues at community level by:
• Liasing, networking and promoting the service within the Gladstone Region through the media, potential Service users, other Services, Agencies and Groups.
• Liasing with other welfare/health workers and women to determine health issues which need to be addressed or reinforced.
• Participating in relevant/appropriate groups and networks to represent the Centre and promote women’s health issues.
• Initiate response to local issues and expressing women’s needs in outlaying communities.


5. Other Duties
• Attending meetings of other Women’s Health Centre Mangers in Queensland.
• Other duties as required for the effective fluid operation of the Centre.

6. Training and Professional Development
• Undertake regular external supervision.
• Attend workshops, conferences and training in areas of relevance to the position of manager negotiated with the staff and management group. All manager attendance at such, should be negotiated with the staff and Management Committee.

7. Accountability
• Attend and participate in weekly staff meetings.
• Attend and provide regular reports to the monthly Management Committee Meetings.
• Responsible for preparation of the Quarterly and Annual Reports as is required by the funding body.
• Participate in annual Staff Development and Performance Reviews.
• Complete data collection forms for statistical purposes and maintain these as records.
• To be committed to quality improvement of the Women’s Health Centre of Gladstone.
• Perform other duties as may be negotiated from time to time by the Management Committee for the effective operation of the Centre.







WOMEN’S HEALTH AWARENESS GROUP OF GLADSTONE INC

MANAGER

ASSESSMENT CRITERIA


AC 1 Possession of a relevant tertiary qualifications or relevant experience attained through previous appointments, service and/or study at an equivalent level of experience and expertise to undertake the range of activities required.

AC 2 Experience or the ability to demonstrate an understanding of and commitment to, working within a feminist framework that promotes the well-being and empowerment of women. Knowledge of current issues and trends relevant to women.

AC 3 Ability in the management of human resources, including skills in recruitment and selection, training, supervision and performance management of a team of staff and volunteers and ability to work in accordance with policies and procedures.

AC 4 Ability to work in close collaboration with a management committee and staff team to coordinate the day-to-day operations of a small human service organisation, including duties relating to funding submission applications and management of a budget.

AC 5 Demonstrated high level of written and communication skills and interpersonal skills including conflict resolution and negotiation, and assessment and intervention skills in response to the needs of women.

AC 6 Ability to establish and maintain networks and consult and liaise with other services in the Gladstone region to promote the services of the centre.

Position Title: Sexual Assault Support and Prevention Program Counsellor

Location: WOMEN'S HEALTH CENTRE, GLADSTONE

Purpose of Position:

 High quality individual counselling and support services to women aged 15 years and over who have experienced recent and/or past rape and/or sexual assault and who reside in the Gladstone region.
 Provide short and medium term counselling with women aged 15 and over who have experienced past sexual assault.
 Providing crisis response to women and young women who have experienced recent sexual assault.
 Providing support to clients through requisite medical and/or police procedures.
 Providing information and support to women’s support personnel, where appropriate.
 Evaluating the effectiveness of the counselling service on a regular basis.
 Participating in the development, implementation and review of appropriate and effective policies and procedures that relate to the provision of counselling services to women who have been sexually assaulted.

Skills and competencies required
Value Competencies:

 Relationships: be able to build a healthy and safe rapport with clients and other staff members
 Advocacy: be able advocate for the rights and needs of clients to ensure the best possible outcomes.
 Empowerment: to assist clients to be empowered within their relationships with the Service.
 Accountability: be accountable to the clients and to the service
 Quality: provide a high quality service
 Be able to develop, implement and manage projects from conception to post evaluation.

Role Competencies:
 Work/knowledge: to be able to provide counselling services appropriate to the clients of Women’s Health Centre.
 Quality of work: to provide high quality counselling and support to women accessing the service and quality projects. To write case notes in a timely manner, which conform to the centre policies.
 Interpersonal Skills/Communication skills: demonstrate high levels of interpersonal and communication skills.
 Presentation skills: demonstrate ability to present appropriate and relevant information in a professional group setting/community setting.
 Team work: to be able to work effectively in a team.
 Problem solving: be able to problem solve in relation to the individual client, client context and the service context.
 Counselling skills: ability to articulate personal therapeutic frameworks used within counselling.
Accountable to:
The Management Committee through the Centre Manager

Salary and Conditions:
15 hours per fortnight In accordance with SACS Award Community Service Worker Level 5 (CSW 5)

DUTIES AND RESPONSIBILITIES

1. Individual Support Work
 Provide generalist face to face and telephone counselling services to women who have been sexually assaulted.
 Provide crisis face to face and telephone counselling services to women who have been sexually assaulted.
 Support and advocate on behalf of women.
 To make appropriate referrals eg GP, Support Workers, Women’s Shelter, Mental Health, Domestic Violence Counselling, CQ Financial Services
 Provide accurate information on a wide range of issues to service users.
 Participate with other staff to answer telephone calls, welcome women to the centre and to respond to their needs.
 Keep statistical data on all activities
2. Outreach Support
 Provide outreach support within a defined region.
 Research and respond to identified needs of rural and isolated women who have been sexually assaulted.
3. Training and Professional Development
 Participate in fortnightly internal supervision with the centre manager.
 Participate in external supervision.
 Attend workshops, conferences and training on areas of relevance to the position, as may be negotiated with the manager, staff and management committee.
4. Accountability
 Participate in staff meetings as requested by manager/management committee and report on work undertaken. If unable to attend weekly meeting provide written report to be tabled.
 Provide a written report on work undertaken each month to the management committee and attend meetings on a rotational basis with other staff.
 Prepare reports to the funding body as required.
 Participate in an annual Staff Development and Performance Review.
 Collect and document relevant data for statistical purposes.
 Be committed to quality improvement of the workplace.
 Perform other duties as may be negotiated from time to time by the Management Committee.
5. Duties of all workers
 Undertake word processing, filing, replying to correspondence, photocopying and to be personally responsible for management of own work and time, being as self-sufficient with administrative duties as is possible.
 Assist in maintaining the high standard of cleanliness within the Centre.
 Assist in maintaining a clean and tidy centre.

Position Title: WOMENS HEALTH PROGRAM SUPPORT WORKER

Location: WOMEN'S HEALTH CENTRE, GLADSTONE

Purpose of Position:

 To raise the awareness of women, 15 years of age and over, with regard to all issues affecting their health and well being through provision of information, education, counselling and support, in a non-judgemental and confidential environment.

 To provide holistic health information and community education through facilitated discussions, workshops and health promotion activities.

 To facilitate easy access to health professionals.

 To increase the participation of women in the making of decisions which affect their health and the provision of health services. Encouraging and supporting them to take responsibility their own health.

Skills and competencies required
Value Competencies:

 Relationships: be able to build a healthy and safe rapport with clients and other staff members
 Advocacy: be able advocate for the rights and needs of clients to ensure the best possible outcomes.
 Empowerment: to assist clients to be empowered within their relationships with the Service.
 Accountability: be accountable to the clients and to the service
 Quality: provide a high quality service
 Be able to develop, implement and manage projects from conception to post evaluation.

Role Competencies:
 Work/knowledge: to be able to provide counselling services appropriate to the clients of Women’s Health Centre.
 Quality of work: to provide high quality counselling and support to women accessing the service and quality projects. To write case notes in a timely manner, which conform to the centre policies.
 Interpersonal Skills/Communication skills: demonstrate high levels of interpersonal and communication skills.
 Presentation skills: demonstrate ability to present appropriate and relevant information in a professional group setting/community setting.
 Team work: to be able to work effectively in a team.
 Problem solving: be able to problem solve in relation to the individual client, client context and the service context.
 Counselling skills: ability to articulate personal therapeutic frameworks used within counselling.
Accountable to:
The Management Committee through the Centre Manager

Salary and Conditions:
37.5 hours per week In accordance with SACS Award Community Service Worker Level 5 (CSW 5)

DUTIES AND RESPONSIBILITIES

1. Individual Support Work 70%
 Provide generalist face to face and telephone counselling services to women over the age of 15.
 Provide information and education on a one to one basis on health issues affecting individual women and make appropriate referrals when necessary.
 Support and advocate on behalf of women.
 Coordinate access to other screening services available locally eg. Breast Screening, Pap Smear, Counselling
 Encourage women to have more awareness of their bodies and to ask about services available to assist them.
 Maintain at all times the confidentiality of privileged information and be aware of the client’s rights.
 Assist the women’s health manager in formulating initiatives to actively reach clients who are not currently using existing services
 Participate with other staff to answer telephone calls, welcome women to the centre and to respond to their needs.
 Comply with centres policy regarding client case note recording and storage.

2. Health Promotion / Community Education/ Community Development 30%
 Engage women in formal and informal processes of consultation through which women’s health issues in the Gladstone Region are identified.
 Initiate programs in response to identified needs
 Develop and maintain accurate and up to date documentation of Women’s Health Centre programs.
 Initiate health promotion activities in the community.
 Provide workshops, informal talks and programs
 Discuss general health issues with the Gladstone Community when asked.
 Prepare, conduct and evaluate programs and processes.
 Liaise with other welfare/health workers and women to determine health issues, which need to be addressed.
 Participate in relevant/appropriate working groups and networks to represent the Centre and to promote women’s health issues.
 Research and respond to women’s health issues with a special focus on issues that impact upon women in the Gladstone Region.
 Encourage and assist formation of related support groups as identified and where appropriate within the Gladstone Region.
 Contribute to the development of Centre policies, protocols and procedures as required.
 Assist with research and preparation of funding submissions.
 Assess and update Centre information and resources including the lending and reference libraries.
3. Outreach Support
 Provide outreach support to the 4680 region.
 Research and respond to identified needs of rural and isolated women.
4. Training and Professional Development
 Participate in regular internal and external supervision.
 Attend workshops, conferences and training on areas of relevance to the position, as may be negotiated with the staff and management group.
5. Accountability
 Participate in weekly staff meetings and report on work undertaken.
 Participate in weekly supervision with centre manager.
 Provide a written report to Management Committee, in accordance with centre policy each month to the management committee.
 Attend meetings on a rotational basis with other staff.
 Prepare reports to the funding body as required.
 Participate in Staff Development
 Participate in the Performance appraisal process biannually.
 Collect and document relevant data for statistical purposes.
 To be committed to quality improvement of the workplace.
 Perform other duties as may be negotiated from time to time by the Management Committee.
6. Administration – Duties of all workers
 Undertake word processing, filing, replying to correspondence, photocopying and to be personally responsible for management of own work and time, being as self-sufficient with administrative duties as is possible.
 Assist in maintaining the high standard of cleanliness within the centre.
 Assist in maintaining a tidy and aesthetic environment.